If you’ve written an application for the iPhone, you’ll eventually encounter a customer problem that you can’t reproduce. Of course, you’ll want to get a copy of the customer’s data and preferences so you can replicate the environment they are working in. And then you’ll realize that it’s a total pain in the ass for both you and your customer.
iTunes creates backups every time a user syncs their device, but these backups are meant to be read by a machine, not a human. Your customer will have to wade through a bunch of GUIDs in the MobileSync/Backup folder: getting the right backup for your application has been a headache.
Fortunately, things got much better last week with the release of Pádraig Kennedy’s iPhone Backup Extractor. Pádraig is the author of the Python script some of us have been using to extract data from the .mdbackup files. Having this script in a GUI that the end user can run is a huge improvement.
You can instruct your customer to download the application, sync their device with iTunes and then have them select the latest backup and your application within that backup. The resulting output contains the documents and preferences in use by the application at the time it was synced and can easily be put in a ZIP archive.
Getting this information into your development environment is then just a matter of hacking around with the Simulator folder structure in ~/Library/Application Support/iPhone Simulator/User/Applications. The bug won’t stand a chance at this point :-)
Thankfully, Pádraig has made this a free application. Your customers won’t need to pay for anything before they help you out. You, on the other hand, won’t be using it directly but will still benefit immensely. Make sure to click on the Donate button so that this application will continue to see development and maintenance. I just did.